phgames Privacy Policy

1Who We Are

phgames is the operator of the online gaming platform accessible at phgames.one. For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), phgames acts as the personal information controller in respect of the personal data of its registered players and website visitors.

phgames operates in accordance with the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). Our platform is designed for Filipino players and is governed by Philippine law.

If you have any questions about how phgames handles your personal data, you may contact our Data Protection Officer at the address provided in Section 14 of this Policy.

2Data We Collect

phgames collects the following categories of personal data from players and website visitors:

2.1 Identity Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify that you are 21 years of age or older);
• Government-issued ID number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS ID);
• Photograph or scanned copy of identification documents submitted during KYC verification.

2.2 Contact Data

• Email address;
• Philippine mobile number;
• Residential address in the Philippines (city, province, postal code).

2.3 Financial Data

• GCash or PayMaya/Maya account number (last digits only, for verification purposes);
• Bank account details (bank name, account number last digits) where bank transfer is used;
• Debit card details (card type, last four digits, expiry month/year) where applicable;
• Transaction history including deposit amounts, withdrawal amounts, and dates, denominated in Philippine Peso (₱).

2.4 Technical & Usage Data

• IP address and approximate geolocation (city/region level);
• Device type, operating system, and browser information;
• Pages visited, features used, and time spent on the phgames platform;
• Login timestamps and session duration;
• Game history, wagering activity, and bonus usage records.

2.5 Communications Data

• Records of correspondence between you and phgames support, including chat transcripts and email exchanges;
• Responses to surveys or feedback forms where you choose to participate.

phgames does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request.

3How We Collect Data

phgames collects personal data through the following means:

• Direct interactions: Data you provide when registering a phgames account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion;
• Automated technologies: Cookies, web beacons, and similar tracking technologies that collect technical and usage data as you navigate the phgames platform (see Section 7);
• Third-party sources: Identity verification providers, payment processors (e.g., GCash, PayMaya/Maya, banks), and fraud prevention services that share data with phgames as part of their service delivery;
• Regulatory sources: Self-exclusion registers and other databases maintained by PAGCOR or other regulatory bodies, which phgames is required to check as part of its compliance obligations.

4How We Use Your Data

phgames uses your personal data for the following purposes:

phgames will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5Legal Basis for Processing

phgames processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and phgames, including account management, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations, and tax reporting;
• Legitimate interests: Processing necessary for phgames's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights;
• Consent: Processing based on your freely given, specific, and informed consent, such as sending marketing communications. You may withdraw consent at any time by contacting phgames support or updating your account preferences.

6Data Sharing & Disclosure

phgames does not sell your personal data. phgames may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya/Maya, and Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and age before processing withdrawals;
• Fraud prevention services: Providers that help phgames detect and prevent fraudulent activity, money laundering, and account abuse;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies as required by law;
• IT and platform service providers: Cloud hosting, data storage, and software providers engaged by phgames to operate the platform, all of whom are bound by data processing agreements;
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal or compliance purposes.

All third parties with whom phgames shares personal data are required to handle that data in accordance with applicable Philippine data protection law and phgames's data protection standards.

7Cookies & Tracking Technologies

The phgames platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect usage data. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in to your phgames account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your phgames experience.
• Analytics cookies: Collect anonymised data about how players use the phgames platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phgames platform. phgames does not use third-party advertising cookies or cross-site tracking technologies.

8Data Retention

phgames retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your phgames account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and anti-money laundering requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations;
• KYC documents: Retained for the duration of your account and for five (5) years following account closure;
• Support communications: Retained for three (3) years from the date of the last interaction;
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer by law or for ongoing fraud investigations.

Upon expiry of the applicable retention period, phgames will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9Data Security

phgames implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the phgames platform;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls ensuring that phgames staff can only access personal data necessary for their specific job function;
• Regular security assessments and penetration testing of the phgames platform;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Staff training on data protection obligations and secure data handling practices.

While phgames takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phgames account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by phgames. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

phgames will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case phgames will notify you of the extension and the reason for it.

11Children's Privacy

The phgames platform is strictly for individuals aged 21 years and above. phgames does not knowingly collect personal data from persons under the age of 21. If phgames becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a person under 21 has registered a phgames account or provided personal data to phgames, please contact us immediately using the details in Section 14.

12Third-Party Links

The phgames platform may contain links to third-party websites or services for informational purposes. phgames is not responsible for the privacy practices of any third-party website. This Privacy Policy applies solely to data collected by phgames through the phgames.one platform. We encourage you to review the privacy policies of any third-party sites you visit.

13Changes to This Policy

phgames may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, phgames will notify registered players by email or by a prominent notice on the platform prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is stated at the top of this page. We encourage you to review this Policy periodically to stay informed about how phgames protects your personal data.

14Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a concern about how phgames has handled your personal data, please contact our Data Protection Officer:

Email: [email protected]

phgames aims to resolve all privacy-related enquiries within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.

For general support enquiries, please visit our FAQ page or contact our support team at [email protected].